FAQ’s

What currency are your prices in?

All prices are in UK £ sterling.

I want a beautiful leather product.  How can I get one?

Great, hand stitching beautiful English bridle leather into fabulous products is what we love doing.

You can order your own bespoke item using the website, just select the item, and the options you want, make payment and you will receive a confirmation email detailing your selections.

Can I customise an order further than the options given?

Yes.  We make all items to order, so most details can be changed.  We have covered the most popular selections on the website, but it isn’t practical to show every possible variation.

If you see a piece that you would like made or customised in any way please contact us directly to discuss your requirements.

How can I be sure about the colours I am ordering?

We make every effort to display the colours as true as possible, but rendition of colours on screen can vary due to the screen settings.  Being a natural product the colours of the leather are subject to variation between batches.

If colour match is important to you, please contact us by email or phone to arrange a sample of leather or threads before making your order.

I’m local; can I come to the studio to look at the pieces?

We love visitors, all the better to show off our lovely hand stitching and designs.  Our studio is in Wood Green, North London.  Please contact us to make an appointment and get directions.

What about returns / exchanges?

All of our items are bespoke and made to order.  Therefore we can only accept returns/refunds in the unlikely event the product is faulty in some way.

Full for details of our returns and exchange policies please see our Terms of Sale.

What if an item is faulty?

In the unlikely event that an item is found faulty we’ll cover all costs involved in exchanging it.

Please see our Terms of Sale for full details of our returns policy.

How long will it take to get my piece?

The time taken to complete your piece is stated in the product information.  This is a guide of the longest time it will take us to make your piece.  Many items will be completed in much shorter times.

We try to get it to you as quickly as possible so once we’ve finished your piece we will e-mail you to check someone will be around to sign for the delivery.

If there is going to be a delay for any reason we will contact you to discuss options.

What may cause delays in the making process?

Delays are most likely to be caused by materials not being in stock, or a busy workload.  We try to keep a stock of the items given as options on hand, but high demand may result in a delay while materials are ordered in.

Should there be any delay in production of your item, we will contact you discuss options, be that a longer wait, a substitution of materials, change in design, or in extreme cases a refund.

How long will it take for delivery?  

Items sent within the United Kingdom are sent using Royal Mail Special Delivery.  Allow 2-4 days for delivery.

Please contact us for delivery times if you are ordering from outside the United Kingdom.  Unfortunately we are unable to handle customs and import requirements for other countries and so they are the responsibility of the customer

All delivery services will require a signature.

I need my piece in a hurry, can you do anything to speed it up?

Completion and delivery times for on-line purchases are outlined in the product information prior to purchasing your piece.  Certain pieces may be available in shorter time frames, but this is not guaranteed.

If you do need your piece in a hurry please contact us and we’ll do our very best to accommodate this.  An extra charge may be applicable.